Terms & Condition

This terms and conditions are complete and legal binding agreement between you and AEON STORES (HONG KONG) Co. LTD. Your use or continued use of AEONCITY ("AEONCITY", this website) means that you have accepted these terms.

All goods or services purchased by you through AEONCITY are subject to these Terms. Your use or continued use of AEONCITY means that you have accepted these terms.

Customers must provide complete and up-to-date information (including but not limited to) your name, telephone number, email address, shipping address, consignee, membership number, etc., as requested by the website.


  1. Once you have selected the goods or services online, completed the payment information and confirmed the order, you will not be able to cancel or change the order.
  2. You must provide complete and up-to-date information (including but not limited to) your name, telephone number, email address, shipping address, consignee, membership number, etc., as requested by the website.
  3. Once you have selected the goods or services online, completed the payment information and confirmed the order, you will not be able to cancel or change the order.
  4. We will make every effort to complete the customer's order under AEONCITY, but we will not be liable to any person if we refuse or fail to complete any order for any reason, including but not limited to supply shortage or supply change.
  5. If we believe that any order is not trusted for credit or other reasons, we reserve the absolute right to refuse to accept the order.
  6. All orders are subject to final confirmation depending on the availability of the relevant goods. If we fail to provide any products or services that have been ordered, we reserve the right to refuse to accept the order. If we are unable to provide any products or services on your order, we will notify customers by phone or email before delivery.
  7. After receiving customers’ order, we will confirm the order for the goods or service by email that customers have purchased. If you pay by credit card and the financial institution has confirmed your payment request, we will confirm your order by email immediately. After receiving the email, please check if the purchased goods, shipping address and other information are correct.
  8. Due to different delivery deadlines and arrangements for each sub-site of AONNCITY, we will call you to arrange delivery details approximately one to two working days before delivery. The areas of our delivery are limited to Hong Kong Island, Kowloon and some location in the New Territories. For details, please refer to the "Delivery Notes" on each sub-site.
  9. When the goods are delivered to your designated shipping address, the risk of all goods is transferred to you, but we retain the ownership of the goods until you or the payment financial institution pays all the prices.
  10. The description or image of the goods on the website has been referenced to the description of the goods or taken in kind at the time of upload. AEONCITY may update its instructions or images from time to time based on actual changes to the goods, but if the supplier of the goods adjusts the description or specifications of the goods without prior notice. If you are dissatisfied with the goods you received, you must keep the confirmation email from us and email to AEONCITY ([email protected]) or bring the confirmation email to the customer service desk in the store for assistance. If the refund is requested due to non-conformity between the product and the online image, we reserve the right to refuse the request.
  11. To the extent permitted by law, we do not guarantee that the goods supplied are suitable or available for any purpose or that the goods meet the samples of the goods.
  12. Under any circumstances for any loss, damage or injury to the contract, tort law or other legal liability caused by the defect of the goods or the failure to comply with the specifications contained in this website. Our liability will not more than the price of the item.


Your use of AEONCITY is subject to these terms.

AEON member

  1. You can register your membership in accordance with the instructions on this website. Customers should agree keep the registration information complete and accurate, otherwise we may terminate your use and membership to this website in accordance with our decision.
  2. AEON members must keep your password properly and we will not be responsible for any unauthorized use of your member account due to password leakage.



  1. AEONCITY brings information together from various fields to provide you with all types of information. The webpages or resources of each supplier can be found in AEONCITY, and the information is updated and uploaded by each supplier.
  2. We will not monitor the content of this website or the content published, reprinted, transmitted or distributed on this website, or guarantee its accuracy, integrity or quality; however, we will consider your complaint or comments regarding inappropriate content, wherever practicable, take any action as we think fit for such complaints or comments.


Intellectual Property

The content in AEONCITY is our property or licensed or authorized by us to obtain the product and information provider or its owner. The right to copyright, trademark, service mark, patent or other proprietary rights is owned by us or by the relevant product and information provider or its owner. You may not modify, reproduce or distribute all or part of it. You do not have any rights in relation to the content of this website; you may not use any of its contents unless you have permission to do so.


  1. The information in AEONCITY is generally for your general reading and should not be relied on as a professional opinion. You should seek appropriate professional advice from the relevant information provider. We make no representations or warranties, express or implied, as to the accuracy or completeness of the information or content contained within AEONCITY.
  2. We assume no responsibility whatsoever, including (but not limited to) the information of AEONCITY,  any errors or omissions in any content,  the use of content posted, reproduced, transmitted or distributed on this website which leads to any loss or damage.
  3. Any person, organization, name, product or service mentioned on this website does not mean that the company recognizes or recommends the person, organization, name, product or service. At the same time, the company is not responsible for the materials uploaded by advertisers or sponsors on this website.
  4. The Company does not guarantee that customers can access this website, and does not guarantee that the functions of this website are uninterrupted or have no errors or insufficiencies.
  5. The information and materials contained in website are provided as “current status at the time display”, without warranty of any kind, express or implied, including but not limited to ownership, quality and merchantability, implied warranties or terms of fitness for a particular purpose, privacy or non-infringement.
  6. The company assumes no responsibility or liability for any errors or omissions in the content contained on this website.
  7. Problems with the use or login to this website or any performance failures, errors, omissions, interruptions, deletions, deficiencies, operational or transmission delays, computer viruses, telecommunication lines, theft of information transmitted over the Internet, software or hardware issues (including but not any damage or injury caused by theft, loss or alteration of the webpage, whether it is due to login or use of this webpage or uploading, downloading or recording any data to or from this webpage, any breach of contract, tort, negligence or other cause of action, directly or indirectly, caused by words, images or other materials, (to the extent permitted by law) shall not be liable to the Company and shall not be liable in this regard.
  8. We do not have any control over the links and content of other web pages or information providers, and we are not responsible for any such links or their content, and any links and their contents are provided and responsible by their operators.
  9. We only provide AEONCITY products and information to areas that are legally permitted at the time. We do not intend to provide AEONCITY information to those who are legally restricted to the areas where we distribute such information. Customers must understand and comply with the restrictions yourself.
  10. For any claims arising out of contract, tort law or other law relating to inaction or inaccuracy associated with AEON membership, our liability is limited to the reinstatement of the value of the incentive points (if applicable) that the member can exchange for.
  11. We are not liable for any mishandling or improper handling of products or services provided by other organizations.

Restricted Behavior

You agree that you will not:

  1. Use of this website for any illegal use or for any use prohibited by any applicable laws or terms, conditions and notices. You further agree that you will not infringe, break into, or use any of our servers or any databases;
  2. Collect or store personal data about other users or AEON members;
  3. Publish or transmit any illegal, fraudulent, defamatory, obscene, pornographic, intimidating, swearing, offensive content or consequential acts that constitute or instigating, arising out of civil liability, or in violation of any local, national, international , or other national laws that infringe any intellectual property rights, ownership rights, or violations of the rights or confidentiality of others;
  4. Publish or transmit any advertisement or chain of letters;
  5. Publish, transmit, reproduce or use any content obtained through this website for commercial use in any way;
  6. Reproduce, post, transmit, or distribute any component of the site itself in any way without our written permission, or obtain any copyrighted content through this site;
  7. Directly or indirectly allow others to use your AEON member name or password;
  8. Transmit or carry any computer virus or other harmful or destructive program to interfere with, destroy or restrict the operation of any computer software, hardware or telecommunications equipment through this website;
  9. Reproduce and transmit any content protected by intellectual property laws or any other applicable law;
  10. Interfere with others’ uses or use and enjoy this website by AEON members;
  11. Make any intrusion into others.


  1. We reserve the absolute right to modify these terms, products and services and other features, and we will not be liable for any loss or damage caused as a result.
  2. By continuing to use this website after the revision of these terms, you acknowledge and accept the amendments.


These terms are governed by the laws of the Hong Kong Special Administrative Region. You and AEON Stores (Hong Kong) Co., Ltd. agree to accept the jurisdiction of the non-exclusive jurisdiction of the Hong Kong courts.


  1. When you use AEONCITY, our services and/or products, you may be required to provide us with your personal data. If your personal information is incomplete or incorrect, we may not be able to provide or continue to provide services to you. We respect your privacy rights and will comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region, in the collection, storage, use and transmission of personal data. AEON Stores (Hong Kong) Co., Ltd. will also ensure employees strictly comply with relevant security and confidentiality standards.
  2. "Personal Data" generally refers to any personally identifiable or sensitive information such as name, occupation, address, contact information, AEON MEMBER CARD number and credit card details (but may include other information and data). Determine the identity of individual individuals where practicable.
  3. When you use this website or provide your personal information, we will collect your personal information, including name, address, contact number, email address, AEON membership number, date of birth, marital status, occupation, education level, monthly income and delivery services etc. You may review and change the stored personal data, but we reserve the right to charge the administrative fee for this request.
  4. When you enter AEONCITY and our other related websites ("these websites"),* The company may use cookies and similar technologies to collect data about your preferences on our website and to store relevant information on your computer hard drive, device or browser so that we can identify it you have logged into these websites and used cookies to analyze your usage patterns, browsing and shopping habits, etc., in order to maintain and improve the services of these websites, to make these websites more secure and to continue browsing, create profiles based on the characteristics of different online customers or visitors to provide a better and more personalized online shopping experience.
  5. When you enter these websites, the types of information we may collect include:
    * The type of device and browser you are using;
    * Details of the webpage you have visited;
    * Your IP address;
    * Hyperlinks that you have clicked;
    * The website you visited before entering our website;
    If you refuse to use the cookie file, you can change the settings of your computer system and/or Internet browser, but all parts and services of this website may not be able to log in or use.
  6. Please note that no system can be completely invaded, and it is impossible to guarantee that any information provided on the Internet is completely secure. Therefore, the company cannot guarantee the security of the information transmitted by you to the company or received from the company on the Internet.
  7. The personal data we collect will be (or may be) used for (but not limited to) as below:
    Use of this website; application, termination and continuation of AEON membership; processing of payment; handling and follow-up of services, requests, inquiries and complaints; promotion of our other business through the use of this website; participation in AEON member activities; We use it for market research; verify your identity; provide or download games; help us understand the structure of users and AEON members; help us provide other services that meet the needs of users; directly promote our products and services; Your AEON member profile (if any) and process any bonus points set by the rules.
  8. We agree to take all practicable methods to keep your personal information confidential, but such information may be transmitted to the following parties: agents, associates or affiliates in need to improve the product or service; and in the circumstances, we will not disclose your personal data unless required by law or we believe that such actions are in compliance with the law or applicable regulations, safeguards and defenses against our rights and property, safeguard AEON Stores (Hong Kong) Co., Ltd. or AEONCITY from is use or unauthorized use; or protect the personal safety or property of our users or the public.
  9. This clause applies only to AEONCITY. If you click on any link to other pages, advertisements or other websites visited by AONNCITY, you will leave this website and enter another location. We are not responsible for protecting the privacy, personal data and possibilities that may be revealed when you browse other pages. Subject to the interference/impact of the cookies, you should refer to the privacy policy, policies or statements of the website.
  10. Regardless of how your personal data is stored, it is only available to employees or contractors who have been authorized by us. Personally stored personal data will be stored on a separate server and password protected and will only be accessible to authorized employees or contractors.
  11. You have expressly agreed that we may identify you and provide you with personal information based on the personal data provided by you for any reason, including but not limited to, any action required to recover your outstanding payment, and take legal action.
  12. You may request access to and correction of personal data relating to you in our records at any time. When processing your request, we may ask you to provide certain personal data to determine that you are indeed the party to the information you are processing. After your request, we will respond as soon as practicable, but you may be required to pay the fee.